- International Orders
- Questions about products and processing time
- FedEx Terms and Conditions / Liabilities Not Assumed
You can Create an Order ( or Quote ) in online CART,
NO ACCOUNT required, but once you have placed your first order, we will have you entered under your email address for future reference.
And if you choose to enter a password ( thus creating an account under your email address ),
NOTE: We do not retain the payment information ( credit card number ).
So, you must enter payment information each time you place an order.
We can change or ADD to an order only before it is Shipped.
All Items are Brand New.
We Do Not sell Used, Rebuilt or Refurbished Products.
Most In Stock items usually ship the same business day if ordered before 3 p.m. EST by U.S. Mail, or FedEx Ground ( heavy items ).
We offer a FLAT Rate of $ 9.95 shipping and handling for USA shipments ( International Postage rates are higher, and based on weight and destination address).
The reason for our minimum FLAT rate is to help cover the cost of shipping small parts orders ( see this below for more details ).
And we built the true cost of shipping larger heavy items into the cost of the items ( same as other companies that offer "free ship" ... since it's not really "free").
You can select Priority Mail ( 2 - 5 day delivery ),
or for faster delivery.
You can also select FedEx for deliveries in USA include Alaska & Hawaii ( Next Day Standard or Priority, 2nd Day, and Express ( which is 3rd Day ) delivery, or Ground ).
Note: Money Back Guarantee, has been suspended for both FedEx and UPS since March 2020 due to the pandemic.
Prices quoted in CART based on the method and your location.
Note: We can not ship using your account, so you must pay the shipping charge as shown on Check Out Page.
Warning --- FedEx Express, 2nd Day, and Overnight shipments normally are NOT delivered on the Weekends,
nor do Saturday & Sunday count in the days until delivery.
This means a 2nd Day shipment on Thursday does not arrive until Monday. Friday shipments arrive on the following Tuesday.
Overnight on Friday arrives on Monday.
FedEx Ground service does deliver on the weekends ( Saturday and in some places Sunday ) in major metropolitan areas.
If you live out in the "sticks", you may not have any weekend delivery available.
|Dun & Bradstreet D-U-N-S® number for Softenerparts.com:|
| D-U-N-S number: 042256846|
Unique Entity ID (SAM): NU1JM3G94369
To Download a copy of our company W-9
Orders should be placed using our secure on line shopping cart system.
For special requests or for items not listed please contact us by email
Our Mailing and Return Ship To Address is:
517 Paul Morris DR STE C3
Englewood, FL 34223
NOTE: Orders should be placed Online.
* If you have questions about a particular order, please include your order number.
Please Email Questions ( [email protected] ) You Will Get Answers !
After Sale Customer Support
USA = 888-828-7688
International = 941-475-4111
Phone Calls go to Voicemail, and we will need your email address to be able to respond.
Monday - Friday 11 a.m. to 5 p.m. EST ,
Saturday & Sunday checked and usually replied same day.
************* Payments Online are more Secure than over the phone -
If you give us the credit card information over the phone, than that call could be intercepted easier than if the encrypted method used online,
We are just going to type the numbers into the same online ordering system for processing ( same as if you entered from your computer ).
Nothing is "gained" by using the phone.
Both time and security are lost.
However.....you technically COULD place an order online..
not pay for it ( select Check or Money Order )
and request in "order notes" that we call you to UPDATE your payment method ( and type that credit card information into the computer here to send to Authorized.net ( the gateway ) for processing...
via Chase Paymentech ( merchant account processor )...
via the Bank the Card was issued from ..
then it becomes "Paid" when the authorization code comes back...
( Note: Billing address on the order needs to match the credit card, but the order can be sent to a different Shipping address ).
*** MINIMUM S & H fee Explanation:
We have many expenses that add up.
This includes postage for "package" ( current minimum = $ 3.80 one ounce, not envelope rate ) with delivery confirmation ( or FedEx ground which is even more ), the bubbled envelope ( or box we use ), the thermal label, the payment processing fees ( Credit cards run about $ 1.00 minimum ) including shopping "cart" fees ( combined average 5% ), and last but not least is labor ( averaging $ 3.40 labor cost per order shipped ).
Even the smallest of items cost us at least $ 9.00 to process and ship.
Without the minimum, it would not be profitable to sell small parts or fill low cost single item orders.
We would need to have a minimum order size ( as most of our suppliers have ) such as $ 30, $ 50, or $ 100.
Or "inflate" the cost of smaller items ( as some of our competitors have done, who offer "free shipping" - Note shipping is not really free for anyone ), which would not be fair to our customers who purchase larger quantities of these small items.
*** Shipping Delays and Tracking Information:
If your order is not received in 7 - 10 days, or no tracking progress is shown online, there are several possible reasons for this.
DOMESTIC ( USA ) First Class Mail orders normally arrive in 7 days or less, but are occasionally ( less than 1/2 % ) "mis-sent" ( routed incorrectly ) by the Post Office, or delivered to the wrong address ( if delivery shows, but you don't have the package, please contact your postal delivery person and / or the post office for assistance. There is nothing we can do from our end ).
Also, NOTE, small items are shipped in a Bubbled Envelope, and only items over 1 pound would be in a Box.
Typically the Postal Service will correct their error in 3 - 7 business days.
If item is not received and tracking not showing movement closer to destination after 2 weeks,
please contact us ( Email [email protected] ) for possible re-ship of your order.
INTERNATIONAL First Class Mail can often take 4 - 6 weeks to arrive.
And the customs number on the package will only show the package was shipped, and sometimes show last sorting before leaving the USA.
No other tracking is available.
This method is NOT Recommended for time sensitive orders, nor for any items that weigh over 1 pound ( and requiring shipping in a box, instead of bubbled envelope ).
The delay in arrival may be due to fact the package must go through CUSTOMS in destination country,
and / or the need for a TAX to be collected upon delivery ( most countries have some type of VAT that applies to orders above a set value ).
This was NOT included in the price you paid us. It is a tax imposed and collected by your country.
So, if your package has not arrive within 14 days of shipping, you should contact your local Postal Service about your package.
There is nothing we can do to assist from our end.
To determine the amount you will owe, you will need to check with your local authorities, or you might try this website,
Duty Calculator Web Link = https://www.simplyduty.com/import-calculator/
If your International package does not arrive in expected time frame, please contact us, and we may be able to assist in a low cost or no cost re-shipment ( depends on the item, country, and method of shipping selected at time of purchase ).
E-mail, [email protected]
* If you have questions about a particular order, please include your order number when contacting us ( via email, please, no phone calls ).
*** Some Countries are not available for direct shipment due to regulations or restrictions or service quality issues.
You can arrange your own "Forwarding" and we will ship your order to any address in the USA.
LIST of Countries we can not ship ( mail ) directly to include:
UNITED KINGDOM ( England, Scotland, Wales, Northern Ireland, Isles of Man )