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Technical Support 7 days a week.




Softenerparts.com is a BBB Accredited Water Conditioning Equipment Store in Venice, FL
Knowledge Base:  

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# 1 Shipping and Placing Order Questions: How to, When, How Long, From Where, What Methods
You must place order ONLINE ( or by Phone if you don't have access to a computer ) and we must receive Payment before order will be processed or shipped. You can Create an Order ( or Quote ) in online
Minimum Shipping and Handling for small items - Explanation
* Our minimum $ 6.00 shipping and handling is to help cover the many costs of processing even the smallest order as items under $ 20.00 include very little "profit". We have many expenses that add up.
PayPal payments and selecting Shipping Method and Address
You can select your shipping method from the drop down box before or after you click the " Checkout with PayPal " button. If you choose to go to PayPal without selecting the shipping method first, t
CANADA - Does Softenerparts.com ship to Canada
Yes. We ship to Canada all the time. Small parts under 32 ounces can be shipped by Air Mail in large bubbled envelope ( and pass through Canadian Customs with little or no delay ). Larger items that
# 2 Pick Up at your Location ( store )?
We do not have a retail outlet. It is recommended that you place your online order and let us mail it to you. You can pick it up, but the order must still be placed ONLINE and PAID in advance of pick
Sales Tax 7% for Sarasota County Florida
Question: I noticed in my recent order you were charging me 7% for state tax. Why? Required in Sarasota county, where we are located, and affects all sales made by customers with addresse
Where is my package - no tracking - delays - best methods
If your order is not received in 7 - 10 days, or no tracking progress is shown online, there are several possible reasons for this. DOMESTIC ( USA ) First Class Mail orders normally arrive in 7 days
U.K. Shipments, Taxes, and Handling Charges
Many thanks for the excellent service. I believe my package is waiting for me to collect it from the Post Office. The reason for this note is that you may wish to draw to the attention of folk buying
# 3 RETURN Policy and Procedure
Return Policy and Procedure - No RMA required. SEND RETURNS TO: RETURNS / "your order number" Softenerparts.com 752 Commerce DR Unit 12 Venice, FL, 34292-1744 90 day money back - Or exchange. Only
How to Set Meter without the People or Hardness Labels on Fleck Econominder Valves
Andrew, Thank you for the very prompt shipping of my Fleck 5600 Econominder Controller. I've purchased two items from you and both times the shipping has been excellent. I have a
Why is new Venturi Nozzle Assembly wet and label coming off?
Yesterday I received my order. I was happy with the speedy delivery. However, when I open the package it certainly looked like this is a used part. The paper label on the venturi nozzle assembly 718
Account Set Up to place Order - How do I?
Question: I would like to set up an account so I can place an order. How do I? Answer: No need to sent up an account in advance. Your "account" with us is created the first time you place an online o
How To Repair A Logix Controller - Replacing Back Up Capacitor on the Board
How To Repair A Logix Controller that Forgets the Time Of Day After Power Interruptions The Logix Controller is designed to retain the correct time of day for up to eight hour
Price Matching - Why it's not our policy
* Customer who found similar item online asks, Can you match the price I found online at "www.lowestpricedfoundontheinternet.biz" Thanks for asking. New websites ( or Ebay ) dealers come and
How do you order parts on your web page?
Use the "Search for Part ???" box at the top left of the web page to enter part number or brief description of the part you are seeking, then click on the button: Once you see the part(s) listed on t
Wholesale Discounts to Water Conditioning Businesses - Our Policy
Question: Do you offer a wholesale discount to water conditioning businesses? Answer: Sorry, but not at this time. We are a retailer who buys from other wholesalers ( OEMs ) that handle the major Bra