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Technical Support 7 days a week.




Softenerparts.com is a BBB Accredited Water Conditioning Equipment Store in Venice, FL
Knowledge Base:  

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# 1 Shipping and Placing Order Questions: How to, When, How Long, From Where, What Methods
You must place order ONLINE ( or by Phone if you don't have access to a computer ) and we must receive Payment before order will be processed or shipped. You can Create an Order ( or Quote ) in online
# 2 Pick Up at your Location ( store )?
We do not have a retail outlet. It is recommended that you place your online order and let us mail it to you. You can pick it up, but the order must still be placed ONLINE and PAID in advance of pick
Sales Tax 7% for Sarasota County Florida
Question: I noticed in my recent order you were charging me 7% for state tax. Why? Required in Sarasota county, where we are located, and affects all sales made by customers with addresse
Where is my package - no tracking - delays - best methods
If your order is not received in 7 - 10 days, or no tracking progress is shown online, there are several possible reasons for this. DOMESTIC ( USA ) First Class Mail orders normally arrive in 7 days
440iHV, 460TC, 460i Timer Assembly WARRANTY Policy of Softenerparts.com
Full warranty policy for the 440iHV, 460TC, and 460i timer assemblies. 90 days free exchange warranty We ship you a replacement (and pay postage to you) Then you return the defective one in same bo
Minimum Shipping and Handling for small items - Explanation
* Our minimum $ 6.00 shipping and handling is to help cover the many costs of processing even the smallest order as items under $ 20.00 include very little "profit". We have many expenses that add up.
PayPal payments and selecting Shipping Method and Address
You can select your shipping method from the drop down box before or after you click the " Checkout with PayPal " button. If you choose to go to PayPal without selecting the shipping method first, t
How do you order parts on your web page?
Use the "Search for Part ???" box at the top left of the web page to enter part number or brief description of the part you are seeking, then click on the button: Once you see the part(s) listed on t