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Technical Support 7 days a week. is a BBB Accredited Water Conditioning Equipment Store in Venice, FL
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Account Set Up to place Order - How do I?
Question: I would like to set up an account so I can place an order. How do I? Answer: No need to sent up an account in advance. Your "account" with us is created the first time you place an online o
# 1 Shipping and Placing Order Questions: How to, When, How Long, From Where, What Methods
You must place order ONLINE ( or by Phone if you don't have access to a computer ) and we must receive Payment before order will be processed or shipped. You can Create an Order ( or Quote ) in online
Minimum Shipping and Handling for small items - Explanation
* Our minimum $ 6.00 shipping and handling is to help cover the many costs of processing even the smallest order as items under $ 20.00 include very little "profit". We have many expenses that add up.
# 2 Pick Up at your Location ( store )?
We do not have a retail outlet. It is recommended that you place your online order and let us mail it to you. You can pick it up, but the order must still be placed ONLINE and PAID in advance of pick
Sales Tax 7% for Sarasota County Florida
Question: I noticed in my recent order you were charging me 7% for state tax. Why? Required in Sarasota county, where we are located, and affects all sales made by customers with addresse
Where is my package - no tracking - delays - best methods
If your order is not received in 7 - 10 days, or no tracking progress is shown online, there are several possible reasons for this. DOMESTIC ( USA ) First Class Mail orders normally arrive in 7 days
How do you order parts on your web page?
Use the "Search for Part ???" box at the top left of the web page to enter part number or brief description of the part you are seeking, then click on the button: Once you see the part(s) listed on t
Links to Other Websites
Water Related Sites Hard Water and Softening Explained - Treatment Systems for Household Water Supplies Clack Corporation - Drinking H2OSystems, Brine Tanks, Pres
# 3 RETURN Policy and Procedure
Return Policy and Procedure - No RMA required. SEND RETURNS TO: RETURNS / "your order number" 752 Commerce DR Unit 12 Venice, FL, 34292-1744 90 day money back - Or exchange. Only
CANADA - Does ship to Canada
Yes. We ship to Canada all the time. Small parts under 32 ounces can be shipped by Air Mail in large bubbled envelope ( and pass through Canadian Customs with little or no delay ). Larger items that
Low Pressure Through Softener On Chlorinated Water
Resin Replacement ( When, Why, and How ) When or Why to replace your softening resins. First let me say that is has been my experience that the resins
Average Salt Amount Needed and Normal Water Level In Brine Tank
The amount of salt needed to properly recharge a water softener is mostly based on the amount of resins being recharged. 3/4 cu.ft. resin = 6 - 9 lbs. 1 cu.ft. resin = 8 - 10 lbs. 1.5 cu.ft resin = 1
Microline Filters S7125 and S7128 are Different Size - Proprietary
Customer Writes: I have an aquapro TFC-4 RO system installed in my home. I need replacement filters ( S7125 and S7128 ) and am having a hard time locating them. I see filters labeled as for TFC-4
CTA Membrane Not Enough Water
* Customer Writes: I ordered a set of three Microline filters from you at the beginning of the year ( S1224RS CTA Membrane, S7011 Sediment Prefilter, & S7025 GAC Post Filter). I installed the
Trouble Shooting Guide for the Fleck 5600 and 5600 Econominder Valve
  PROBLEM   CAUSE   CORRECTION 1.  Softener fails to regenerate. A.   B. C. Electrical service to u
STUCK Valve Fleck 5600 Rebuild Guide
Rebuilding the Fleck 5600, Stuck Valve It is very common for the main and brine pistons of the Fleck 5600 to need replacement after 5 - 10 years of use. The valve will get stuck trying
440iHV, 460TC, 460i Timer Assembly WARRANTY Policy of
Full warranty policy for the 440iHV, 460TC, and 460i timer assemblies. 90 days free exchange warranty We ship you a replacement (and pay postage to you) Then you return the defective one in same bo
Autotrol 155 or 255 - How to Tell Which You Have
How do I know if I have an Autotrol 155 ( 1550-TC ) or a model 255 Valve? The Series 155  was replaced by the Series 255 late 1995 ( early 1996 ). An easy way to tell the difference is, the
440 Timer Rebuilding / Repair / fix Guide
An obvious problem that can occur is for the timer motor to fail. The motors turn at 1 rpm, so it is quite easy to tell if it is turning. A more common problem is for one or more of the drive gears t
Backwash Plug Number - Autotrol How can I tell what number of backwash plug I need?
Your existing BACKWASH PLUG should have a small number on it. The number matches the diameter ( in inches ) of your resin tank. The most common is 9 ( for 9" x 48" tanks ). Thus the part number woul