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# 4 EMAIL QUESTIONS - Better than a PHONE call.
For the fastest assisting with troubleshooting your water softener / filter problem, we strongly encourage you to email us. Please include your brand or valve type, and a description of the problem an
# 1 Shipping and Placing Order Questions: How to, When, How Long, From Where, What Methods
You must place order ONLINE ( or by Phone if you don't have access to a computer ) and we must receive Payment before order will be processed or shipped. You can Create an Order ( or Quote ) in online
CANADA - Does ship to Canada
Yes. We ship to Canada all the time. Small parts under 32 ounces can be shipped by Air Mail in large bubbled envelope ( and pass through Canadian Customs with little or no delay ). Larger items that
# 2 Pick Up at your Location ( store )?
We do not have a retail outlet. It is recommended that you place your online order and let us mail it to you. You can pick it up, but the order must still be placed ONLINE and PAID in advance of pick
Where is my package - no tracking - delays - best methods
If your order is not received in 7 - 10 days, or no tracking progress is shown online, there are several possible reasons for this. DOMESTIC ( USA ) First Class Mail orders normally arrive in 7 days
U.K. Shipments, Taxes, and Handling Charges
Many thanks for the excellent service. I believe my package is waiting for me to collect it from the Post Office. The reason for this note is that you may wish to draw to the attention of folk buying
Links to Other Websites
Water Related Sites Hard Water and Softening Explained - Treatment Systems for Household Water Supplies Clack Corporation - Drinking H2OSystems, Brine Tanks, Pres
# 3 RETURN Policy and Procedure
Return Policy and Procedure - No RMA required. SEND RETURNS TO: RETURNS / "your order number" 752 Commerce DR Unit 12 Venice, FL, 34292-1744 90 day money back - Or exchange. Only
Low Pressure Through Softener On Chlorinated Water
Resin Replacement ( When, Why, and How ) When or Why to replace your softening resins. First let me say that is has been my experience that the resins
Autotrol Valve Leaking to Drain after Replacing Valve Discs
Question: After installing new flapper valve disc set in my Autotrol Valve, I checked the function before powering up timer. The valves all seemed to work. I then turned the water flow back on and ha
Clogged Injector in Iron Filter
Customer writes: Thanks for your help. The problem is described in detail below, but the short version is that I couldn't get the Potassium Permanganate to draw during the regeneration cycle, even af
Will a Water Softener remove the iron from my water?
Yes, if the iron is still in solution ( it has not been oxidized ). How much it can remove depends on the size resin tank of your softener. The more iron in the water, the larger the resin tank needs
Iron Staining and my Water Softener seems to be working okay, Why is that?
There are several things that could cause you to still be getting staining. 1) It is critical that your system never run empty of salt. 2) It is important that the time of day be kept correct and
I have a Water Softener, but I still have odor in my water. Why is that?
1. Water softeners do not remove most taste and odor problems ( they can remove the metallic taste of iron in water ). 2. Odors from hydrogen sulfide ( "rotten egg smell" ) in wells or "bleach" sm
Sears and GE Smartwater - Water Not Soft - Distributor Oring problem and solution
Sears Kenmore, North Star, Mortons, Ecodyne, Ecopure, Whirlpool, and GE Smartwater softeners use the same clamp to tank valve design since the early 1990s. And on occasion the distributor o-ring, tha
Iron Filter, Greensand, MGS, Birm and Issues including Clogged Injector
Iron Filter Frequently Asked Questions There are 3 basic types of "Iron Filters". 1 ) BIRM - This media is back washed only. No regenerant used. Requires oxygen to be in the water. Will not w
Looking for someone to Service My Water Softner ( Softener ) in my area.
I am looking for someone to service my Softener in my local area. Could you help me? ***Sorry, but we don’t have a referral network for your area. You should seek out a local “Water Treatmen
Err 3 on 740,742,760, or 762 Logix Timer
Question: I have an Autotrol 760 water softener that is displaying an ERR 3 . My manual said the most common problem is the optical sensor, so I ordered one from you, but it failed to fix the problem.
MacClean McClean Mac Clean Mc Clean Valve
The MacClean valves and tank are proprietary in design after 2001 ( bought out by CUNO, which in turn was bought out by 3M ). See: or
WaterSoft G series and ISOBAR 2092
WaterSoft G9,G10,G12, and G13 models can have a version of the Fleck 5600 or Fleck 2510, but may also use the proprietary Isobar 2092 control Powerhead on the valve. So, please include photos when inq