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Email Questions
support@softenerparts.com

Technical Support 7 days a week.




Softenerparts.com is a BBB Accredited Water Conditioning Equipment Store in Venice, FL
Knowledge Base:  

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# 1 Shipping and Placing Order Questions: How to, When, How Long, From Where, What Methods
You must place order ONLINE ( or by Phone if you don't have access to a computer ) and we must receive Payment before order will be processed or shipped. You can Create an Order ( or Quote ) in online
CANADA - Does Softenerparts.com ship to Canada
Yes. We ship to Canada all the time. Small parts under 32 ounces can be shipped by Air Mail in large bubbled envelope ( and pass through Canadian Customs with little or no delay ). Larger items that
Where is my package - no tracking - delays - best methods
If your order is not received in 7 - 10 days, or no tracking progress is shown online, there are several possible reasons for this. DOMESTIC ( USA ) First Class Mail orders normally arrive in 7 days
# 4 EMAIL QUESTIONS - Better than a PHONE call.
For the fastest assisting with troubleshooting your water softener / filter problem, we strongly encourage you to email us. Please include your brand or valve type, and a description of the problem an
Search for Part Number On Website - How do I?
Question: How Do I SEARCH for Part on the Website? Answer: The Product Search "box" is in the upper left hand side of our website, above the list of categories. ENTER your Part Number, Or a one, or t
PayPal payments and selecting Shipping Method and Address
You can select your shipping method from the drop down box before or after you click the " Checkout with PayPal " button. If you choose to go to PayPal without selecting the shipping method first, t
How do you order parts on your web page?
Use the "Search for Part ???" box at the top left of the web page to enter part number or brief description of the part you are seeking, then click on the button: Once you see the part(s) listed on t