# 1 Shipping and Placing Order Questions: How to, When, How Long, From Where, What Methods
You must place order ONLINE ( or by Phone if you don't have access to a computer ) and we must receive Payment before order will be processed or shipped. You can Create an Order ( or Quote ) in online |
Minimum Shipping and Handling for small items - Explanation
* Our minimum $ 6.60 shipping and handling is to help cover the many costs of processing even the smallest order as items under $ 20.00 include very little "profit". We have many expenses that add up. |
Where is my package - no tracking - delays - best methods
If your order is not received in 7 - 10 days, or no tracking progress is shown online, there are several possible reasons for this.
DOMESTIC ( USA ) First Class Mail orders normally arrive in 7 days |
# 2 Pick Up at your Location ( store )?
We do not have a retail outlet. It is recommended that you place your online order and let us mail it to you. You can pick it up, but the order must still be placed ONLINE and PAID in advance of pick |
# 3 RETURN Policy and Procedure
Return Policy and Procedure - No RMA required. SEND RETURNS TO: RETURNS / "your order number" Softenerparts.com 752 Commerce DR Unit 12 Venice, FL, 34292-1744
90 day money back - Or exchange. Only |
CANADA - Does Softenerparts.com ship to Canada
Yes. We ship to Canada all the time. Small parts under 32 ounces can be shipped by Air Mail in large bubbled envelope ( and pass through Canadian Customs with little or no delay ). Larger items that |
Low Pressure Through Softener On Chlorinated Water
Resin Replacement
( When, Why, and How )
When or Why to replace your softening resins.
First let me say that is has been my experience that the resins |
No Salt Systems for Water Softening
I see ads for "No Salt" needed water
conditioners.
How do they work without using salt?
1. Many dealers will advertise a no salt water conditioner. Any brand of
water conditioner can be oper |
Common Water Problems
What types of water problems are common?
Hardness in your water.
Hardness is dissolved rock and minerals like calcium and magnesium. Water hardness causes scale build-up in your pipes, washing ma |
Fleck 5600 Still Getting Stuck After Replacing the Pistons and Seals Kit
CUSTOMER WRITES: I have purchased parts for my fleck 5600 system before and I am again having trouble. The timer still gets STUCK. I have rebuilt it ( new Pistons and Seals Kit ) twice and now am not |
H2OW TO Softener = Fleck 5600 SE valve on 10 x 19 tank in cabinet
* Customer wrote in looking for replacement tank for HOW TO ( H2ow To ) softener: Andrew,The hole in the top is approx.2 3/4" across-the overall height is 18 3/4" tall - outer diameter is approx.
10" |
How often do we need to change the RO filters and membrane?
Typical 3 Stage RO Unit.
* Change the prefilter and the postfilter every 6 - 12 months is recommended.
Recommendation is to change the 2 filters that are vertical every 6 - 12 months. And we |
Tools Kit 60135-2510 for Service 1500, 2500, 2510 Seals & Spacers
My manual indicates Service Repair Kit #60135-2510 , does this
include all parts and tools, and what is the cost?
The PN 60135-2510 "Service Kit" is no longer
available.
It did NOT inclu |
Iron Filter, Greensand, MGS, Birm and Issues including Clogged Injector
Iron Filter Frequently Asked Questions
There are 3 basic types of "Iron Filters".
1 ) BIRM - This media is back washed only. No regenerant used. Requires oxygen to be in the water. Will not w |
940 and 960 Timer Obsolete - Replacement Options when used on 255 Valve
QUESTION: I have a Autotrol 255/960 water softener and the 960 timer has stopped working I.e.it lights up all led's when initially powered on then goes completely dark. Is there a replacement timer a |
Technetic 1000, Plus, 1100i replacement Valve Recommendation
Customer Question:
Hi I have an Technetic 1100 it needs to be replaced can you tell what one would be the best to replace it with. Thanks The Valve that is closest to your Technetics is the Autotro |
Stinky - Rotten Egg - Odor
Hydrogen sulfide is a gas that causes an obnoxious rotten egg odor in your water. Most noticeable when water is first turned on ( because the gas separates from the water and collects in the pipes as |
Sodium Levels in Water when Softened
How much sodium is added to the water by the softener?" That depends on the hardness of the original water. This
table shows the additional amount of sodium consumed by drinking one quart ( 4 - 8 oz |
UV for Water Purification - Does it Work?
Question:
I would like to know if you sell or even recommend UV light water purification. I have well water and am concerned about it. We don’t drink it but use it for everything else, this seems to |
440 Upgrade to 760 metered demand Logix Timer - How?
There is now a Conversion "kit" for the metered Logix Valves.
Metered Control Upgrade for the Autotrol 255 / 460i is this 760 Logix Kit ( AP1255006 ) with Indoor ( open face ) Cover as shown, unle |
