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support@softenerparts.com

Technical Support 7 days a week.




Softenerparts.com is a BBB Accredited Water Conditioning Equipment Store in Venice, FL
Knowledge Base:  

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# 1 Shipping and Placing Order Questions: How to, When, How Long, From Where, What Methods
You must place order ONLINE ( or by Phone if you don't have access to a computer ) and we must receive Payment before order will be processed or shipped. You can Create an Order ( or Quote ) in online
Where is my package - no tracking - delays - best methods
If your order is not received in 7 - 10 days, or no tracking progress is shown online, there are several possible reasons for this. DOMESTIC ( USA ) First Class Mail orders normally arrive in 7 days
Clogged Injector in Iron Filter
Customer writes: Thanks for your help. The problem is described in detail below, but the short version is that I couldn't get the Potassium Permanganate to draw during the regeneration cycle, even af
Refilling when it should Sucking Water out of Salt Tank ( Brine Rinse cycle ) Fleck Valve
When Water is coming out of the Valve during the Brine Rinse Cycle ( when suction should be drawing water out, NOT putting water in ), there are several things to check / look for as the source of the
# 2 Pick Up at your Location ( store )?
We do not have a retail outlet. It is recommended that you place your online order and let us mail it to you. You can pick it up, but the order must still be placed ONLINE and PAID in advance of pick
How do you order parts on your web page?
Use the "Search for Part ???" box at the top left of the web page to enter part number or brief description of the part you are seeking, then click on the button: Once you see the part(s) listed on t
PayPal payments and selecting Shipping Method and Address
You can select your shipping method from the drop down box before or after you click the " Checkout with PayPal " button. If you choose to go to PayPal without selecting the shipping method first, t
Pressure Drop or Flow Rate reductions through a Water Softener / Filter System - Things to Consider
Pressure or Flow Rate Problems # 1 REASON is the RESINS in the water softener need to be changed. . and this is discussed at the end of this article ( and several other places on our website