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# 1 Shipping and Placing Order Questions: How to, When, How Long, From Where, What Methods
You must place order ONLINE and we must receive Payment before order will be processed or shipped. You can Create an Order ( or Quote ) in online CART, and send payment later, but again, nothing is pr
# 3 RETURN Policy and Procedure
Return Policy and Procedure - No RMA required. RETURNS / "your order number" Softenerparts.com 517 Paul Morris DR STE C3 Englewood, FL 34223 90 day money back - Or exchange. Only a 15 % restocking
How and Why to use Acid Neutralizing Media Calcite and Corosex ( Magnesium Oxide )
If the water's pH is less then neutral ( 7.0 ), then correction is required to prevent the water from corroding the metal in your plumbing. Most common "symptoms" are blue stains from dissolved coppe
Low Pressure Through Softener On Well Water
PROBLEM: Our water comes from a well and is not chlorinated. The water pressure is good coming in but no pressure coming out. What is the problem? POSSIBLE CAUSES: 1 ) A filter ( used in 12 inch hous
Microline Filters S7125 and S7128 are Different Size - Proprietary
Customer Writes: I have an aquapro TFC-4 RO system installed in my home. I need replacement filters ( S7125 and S7128 ) and am having a hard time locating them. I see filters labeled as for TFC-4
Low water flow RO filters - Tank Pressure Problem
The number one reason for low water flow from a reverse osmosis system is low air pressure in the holding tank. The Problem: Low Volume and Poor Pressure Little to No air pressure will result in
Autotrol 155 or 255 - How to Tell Which You Have
How do I know if I have an Autotrol 155 ( 1550-TC ) or a model 255 Valve? The Series 155  was replaced by the Series 255 late 1995 ( early 1996 ). An easy way to tell the difference is, the
Brine Refill Problem - No water in salt tank - Autotrol
Does the tank float have to touch the bottom of the tank to signal the autotrol to put water into the brine tank * No. or is it metered after the brine is injected into the softener ( I'm wondering i
740 and 760 Logix Timer Programming Instructions
Best place to start is the un-programmed state: Press and hold "set" ( square ) and "down" ( arrow ) buttons together for 5 seconds. Then press and hold "set" ( square ) button for 5 seconds. You will
Autotrol Valve Flow Rate Problem - Either Resin in Tank or Valve Discs not Opening Enough
Question:   I have a Autotrol 155 which seems to have a low flow rate while in the service mode. This was noticed over a few days due to an electric shower which was unable to operate corr
Autotrol Valve Leaking to Drain after Replacing Valve Discs
Question: After installing new flapper valve disc set in my Autotrol Valve, I checked the function before powering up timer. The valves all seemed to work. I then turned the water flow back on and ha
Common Water Problems
What types of water problems are common? Hardness in your water. Hardness is dissolved rock and minerals like calcium and magnesium. Water hardness causes scale build-up in your pipes, washing ma
Error Codes Sears, GE, NorthStar Timers
*** Error Code 01, 02, 03 or 04 can be the SWITCH , the wiring connection to the switch and back of circuit board, OR it could be a weak motor OR it could be "drag" on the motor because the Rotor Disc
Freeze Damage to Air Check Body Autotrol 255
Recent Hard Freeze and Colder than normal Winter Temperatures have caused a lot of damage to the sight glass of the Autotrol water softener model 255. So be sure to check this part if you are having
By Pass - Autotrol Old Style - How to Use
Question: How do you turn the bypass valve on / off ? What does 61F do? The old style Autotrol By Pass Valves ( 156 used on 155 valves ) operate by using a "push in" method of redirecting the flow. I
Hydrogen Sulfide levels affected by amount of water used and the ground water table
CUSTOMER WRITES: I have increased the chlorine and it seems to be doing the trick. Thanks for all your help. One last question, what did you mean by; Are you using extra water for irrigation latel
Will a Water Softener remove the iron from my water?
Yes, if the iron is still in solution ( it has not been oxidized ). How much it can remove depends on the size resin tank of your softener. The more iron in the water, the larger the resin tank needs
Iron Staining and my Water Softener seems to be working okay, Why is that?
There are several things that could cause you to still be getting staining. 1) It is critical that your system never run empty of salt. 2) It is important that the time of day be kept correct and
Odor - Sulfur (Hydrogen Sulfide) in your water
Hydrogen sulfide is a gas that causes an obnoxious rotten egg odor in your water. Hydrogen sulfide is caused by rotting and decaying organic matter in the underground aquifer. Hydrogen sulfide ( H2S )
Program Wheel replacement on Fleck 5600 Valve
1 ) Remove label on the front control knob. 2 ) Remove screw under label. 3 ) Pull front knob, and 24 hour wheel off and out of the way. 4 ) Remove label on old program wheel 5 ) Remove screw th