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# 1 Shipping and Placing Order Questions: How to, When, How Long, From Where, What Methods
You must place order ONLINE and we must receive Payment before order will be processed or shipped. You can Create an Order ( or Quote ) in online CART, and send payment later, but again, nothing is pr
# 2 Pick Up at your Location ( store )?
We do not have a retail outlet. It is recommended that you place your online order and let us mail it to you. You can pick it up ( Englewood, FL location only), but the order must still be placed ONL
# 3 RETURN Policy and Procedure
Return Policy and Procedure - No RMA required. RETURNS / "your order number" Softenerparts.com 517 Paul Morris DR STE C3 Englewood, FL 34223 90 day money back - Or exchange. Only a 15 % restocking
# 4 EMAIL QUESTIONS - Better than a PHONE call.
For the fastest assisting with troubleshooting your water softener / filter problem, we strongly encourage you to email us. Please include your brand or valve type, and a description of the problem an
Account Set Up to place Order - How do I?
Question: I would like to set up an account so I can place an order. How do I? Answer: No need to sent up an account in advance. Your "account" with us is created the first time you place an online o
CANADA - Does Softenerparts.com ship to Canada
Canada Post is currently experiencing delays due to high volumes and absenteeism from employees. Delays are expected to improve as the weeks progress. For more information, please visit their webs
Firefox Browser preventing Check Out - Why - How to Fix
Since November 2019, we have reports of users of Firefox Browser not being able to complete the Check Out Process. This will occur if you have the "STRICT" setting ( it blocks things required for pro
Form W-9, Request for Taxpayer Identification Number (TIN) and Certification
To Download a copy of our company W-9 ** We supply repair parts. You did not pay us "income", as we were not "working" for you. Nor was the transaction related to real estate, or other fi
How do you order parts on your web page?
How to Find and Order parts on the Website: Use the "Search for Part ???" box at the top left of the web page to enter part number or brief description of the part you are seeking, then click on the
Manufacturer Warranty on Valves, Timers, Control Boards, Meter Covers, and Complete Systems
Most manufacturers extended a 5 years warranty on new complete valve head ( also media tanks -- leak warranty only - not on the media inside the tank ), and on structural parts, but this really only
Minimum Shipping and Handling for small items - Explanation
* Our minimum $ 6.60 shipping and handling is to help cover the many costs of processing even the smallest order as items under $ 20.00 include very little "profit". We have many expenses that add up.
Price Matching - Why it's not our policy
* Customer who found similar item online asks, Can you match the price I found online at "www.lowestpricedfoundontheinternet.biz" Thanks for asking. New websites ( or Ebay ) dealers come and
Sales Tax 7% for Sarasota County Florida
Question: I noticed in my recent order you were charging me 7% for state tax. Why? Required in Sarasota county, where we are located, and affects all sales made by customers with addresse
Search for Part Number On Website - How do I?
Question: How Do I SEARCH for Part on the Website? Answer: The Product Search "box" is in the upper right hand side of our website, above the list of categories. ENTER your Part Number, Or a one, or
Stolen Credit Card Information- someone made an unauthorized charge to card number after it was used on your website
Sorry to hear of your credit card breach. And I appreciate your calm demeanor in telling us about it ( we have had a few "fly off the handle" when they have a similar issue, over the 18 years we have
U.K. Shipments, Taxes, and Handling Charges
Many thanks for the excellent service. I believe my package is waiting for me to collect it from the Post Office. The reason for this note is that you may wish to draw to the attention of folk buying
Where is my package - no tracking - delays - best methods
If your order is not received in 7 - 10 days, or no tracking progress is shown online, there are several possible reasons for this. DOMESTIC ( USA ) First Class Mail orders normally arrive in 7 days
Wholesale Discounts to Water Conditioning Businesses - Our Policy
Question: Do you offer a wholesale discount to water conditioning businesses? Answer: Sorry, but not at this time. We are a retailer who buys from other wholesalers ( OEMs ) that handle the major Bra
Why is new Venturi Nozzle Assembly wet and label coming off?
Yesterday I received my order. I was happy with the speedy delivery. However, when I open the package it certainly looked like this is a used part. The paper label on the venturi nozzle assembly 718