Please place Orders Online

Email Questions
support@softenerparts.com

Technical Support 7 days a week.




Softenerparts.com is a BBB Accredited Water Conditioning Equipment Store in Venice, FL
Knowledge Base:  
You are here: Knowledge Base > Shipping - Returns - Support
# 1 Shipping and Placing Order Questions: How to, When, How Long, From Where, What Methods
Last Updated: 10/08/2018
You must place order ONLINE ( or by Phone if you don't have access to a computer ) and we must receive Payment before order will be processed or shipped.
You can Create an Order ( or Quote ) in online CART, and send payment later, but again, nothing is processed or shipped until payment received.

NO ACCOUNT required, but once you have placed your first order, we will have you entered under your email address for future reference.
And if you choose to enter a password, you will be able to LOG IN to your account later ( if no password entered, your account will be as a "guest" and you will NOT be able to LOG IN to see your records online in the future ).
NOTE: We do not retain the payment information ( credit card number ). So, you must enter payment information each time you place an order.
We can change or ADD to an order only before it is Shipped.

All Items are Brand New - 99.5% IN STOCK for SAME DAY Shipping

We Do Not sell Used, Rebuilt or Refurbished Products.

Orders shipped same business day before 3 p.m. EST by U.S. Mail, or UPS Ground ( heavy items ) for a FLAT Rate of $ 6.00 shipping and handling ( International rates based on weight and usually higher than $ 6.00 for shipping by Postal Service ).
You can select Priority Mail ( 2 - 3 day delivery ) or Express Mail ( under 10 lbs. & before 3 p.m. EST with delivery in 1 - 2 days : Check your zip code here first: EXPRESS ESTIMATE )

You can also select UPS for delivery. We currently offer UPS Ground, UPS 3 Day Select®, UPS 2nd Day Air®, UPS Next Day Air®, and UPS Next Day Air Saver®.


International Orders Welcomed ( weighing less than 30 lbs.).
We offer Shipping by First Class ( 1 - 6 weeks delivery time depending on country ), but only allowed on orders weighing less than 2 lbs.
or we RECOMMEND:
Express Air Mail ( 5 - 10 days delivery depending on country ).
For tracking of package outside USA, you must select Express Mail option.


For a QUOTE simply place items in your "Shopping Cart", then fill out your ship to address.

NOTE: In many countries you will be required to pay an Import or VAT duty upon delivery.
This is NOT included in the price you pay us. It is a tax imposed and collected by your country.
To determine the amount you will owe, you will need to check with your local authorities, or you might try this website,

Duty Calculator Web Link

NOTE: 8421.21 = Harmonization Code ( HS Code ) = Description: Machinery and apparatus for filtering or purifying water
HTS Number: 8421.21.00

Methods of PAYMENT include Credit or Debit Card, PAYPAL, Money Order, Personal/Company Check, or Western Union ( email for directions ).
Incoming wire transfers for orders over $ 2,000 can be arranged.
Also, we offer a place to enter Order Notes, after entering your name and address info.

The information you enter in this form is secure and encrypted to ensure complete security for all transmitted information.

Orders should be placed using our secure on line shopping cart system.
For special requests or for items not listed please contact us by email

Our Mailing and Return Ship To Address is:

Softenerparts.com
752 Commerce DR STE 12
Venice, FL 34292-1744
U.S.A.


After Sale Customer Support
Phone number Emailed with your Order Receipt.
Non Customers should email their questions and we will assist with answers.


NOTE: Orders should be placed Online.
Click Here to E-mail Questions, support@softenerparts.com

* If you have questions about a particular order, please include your order number.

Where is my package - no tracking - delays - best methods


Please Email Questions
( support@softenerparts.com )
You Will Get Answers !

After Sale Customer Support
USA = 888-828-7688
International = 941-475-4111

Phone Calls Returned between:
Monday - Friday 9 a.m. to 4 p.m. EST ,
Saturday & Sunday Voicemail only.


************* Payments Online are more Secure than over the phone -

If you give us the credit card information over the phone, than that call could be intercepted easier than if the encrypted method used online,
AND
We are just going to type the numbers into the same online ordering system for processing ( same as if you entered from your computer ).

Nothing is "gained" by using the phone.
Both time and security are lost.

However.....you technically COULD place an order online..
not pay for it ( select Check or Money Order )
and request in "order notes" that we call you to UPDATE your payment method ( and type that credit card information into the computer here to send to Authorized.net ( the gateway ) for processing...
via Chase Paymentech ( merchant account processor )...
via the Bank the Card was issued from ..
then it becomes "Paid" when the authorization code comes back...
( Note: Billing address on the order needs to match the credit card, but the order can be sent to a different Shipping address ).



Please Rate the Usefulness of this Article

Comments:
 

Related Articles
 > # 3 RETURN Policy and Procedure
 > U.K. Shipments, Taxes, and Handling Charges
 > CANADA - Does Softenerparts.com ship to Canada
 > 440iHV, 460TC, 460i Timer Assembly WARRANTY Policy of Softenerparts.com
 > Why is new Venturi Nozzle Assembly wet and label coming off?
 > # 4 EMAIL QUESTIONS - Better than a PHONE call.
 > Account Set Up to place Order - How do I?
 > Minimum Shipping and Handling for small items - Explanation
 > # 2 Pick Up at your Location ( store )?
 > Sales Tax 7% for Sarasota County Florida
 > Where is my package - no tracking - delays - best methods
 > Price Matching - Why it's not our policy
 > Search for Part Number On Website - How do I?
 > PayPal payments and selecting Shipping Method and Address
 > Form W-9, Request for Taxpayer Identification Number (TIN) and Certification
 > How do you order parts on your web page?
 > Wholesale Discounts to Water Conditioning Businesses - Our Policy
 > Stolen Credit Card Information- someone made an unauthorized charge to card number after it was used on your website