Please place Orders Online

Email Questions
support@softenerparts.com

Technical Support 7 days a week.




Softenerparts.com is a BBB Accredited Water Conditioning Equipment Store in Venice, FL
Knowledge Base:  
You are here: Knowledge Base > Shipping - Returns - Support
Manufacturer Warranty on Valves, Timers, Control Boards, Meter Covers, and Complete Systems
Last Updated: 03/22/2019

Most manufacturers extended a 5 years warranty on new complete valve head ( also media tanks -- leak warranty only - not on the media inside the tank ),
and on structural parts, but this really only covers the motor, control board, turbine sensors and the meter cover ( cap ).
Nothing else could "fail" normally.
Other items, like Pistons & Seals ( Fleck and Hankscraft ), or Flapper Valve Discs ( Autotrol ), or Spacer Stack Assembly ( Clack ) might "wear out" in less than 5 years,
but not covered under warranty.
Our warranty / return policy can be found on our website.
Basically we cover 100% the first year, and 85% years 2 - 5 on warranty replacements.

Our warranty policy for the timer assemblies and control boards ( and other 5 year parts warranties ) made for Fleck, Autotrol, Hankscraft, or Clack Corporation.
90 days free exchange warranty
We ship you a replacement (and pay postage to you)
Then you return the defective one in same box (and you pay for return postage to us)
91 - 365 day exchange warranty with $ 6.00 S & H fee ( you place a new order, and then get credit for ITEM upon return ).
***Remaining years 2 - 5 = parts warranty ( year 2 - 5, has 15% handling fee plus S & H fee ).
Also applies to timers purchased from some one besides us, but still under the 5 year date of manufacturer warranty ( date code is part of the SERIAL Number on the back of the Timer Assembly ).

Return Policy and Procedure - No RMA required ( but a note explaining reason for return is required )

  • SEND RETURNS TO:

    RETURNS / "your order number"
    Softenerparts.com
    752 Commerce DR Unit 12
    Venice, FL, 34292-1744




Please Rate the Usefulness of this Article

Comments:
 

Related Articles
 > # 1 Shipping and Placing Order Questions: How to, When, How Long, From Where, What Methods
 > # 3 RETURN Policy and Procedure
 > U.K. Shipments, Taxes, and Handling Charges
 > CANADA - Does Softenerparts.com ship to Canada
 > 440iHV, 460TC, 460i Timer Assembly WARRANTY Policy of Softenerparts.com
 > Adapt New Valve to Smaller Pipe in Tank
 > Culligan Valve Replacement
 > Culligan Valve Replacement Question
 > General Ionics Valve or Tank Replacement
 > Why is new Venturi Nozzle Assembly wet and label coming off?
 > # 4 EMAIL QUESTIONS - Better than a PHONE call.
 > Account Set Up to place Order - How do I?
 > Minimum Shipping and Handling for small items - Explanation
 > MacClean McClean Mac Clean Mc Clean Valve
 > # 2 Pick Up at your Location ( store )?
 > Sales Tax 7% for Sarasota County Florida
 > Valve Replacements - How To Remove and Replace Valve Head on Water Softener Tank
 > Kinetico Systems are Proprietary
 > Where is my package - no tracking - delays - best methods
 > Fleck 3600 Valve Obsolete but can be Replaced
 > Price Matching - Why it's not our policy
 > Search for Part Number On Website - How do I?
 > Fleck 5600 SE or SXT are NOT Recommended over Mechanical Fleck 5600
 > Top Distributor Modifications - MD1203 used with Performa 263 and 268
 > Basic Installation Guide for New Water Softener
 > Fleck 24 volt AC transformer - Which to Choose
 > Sediment filter ahead of the softener - When, Why, and Which one.
 > PayPal payments and selecting Shipping Method and Address
 > Form W-9, Request for Taxpayer Identification Number (TIN) and Certification
 > Elan Water Care Water Softener UE-89
 > HANKSCRAFT H2O PRODUCTS and Replacement Valves
 > Valve Replacements - Fleck 8500 / Twinflo 100E with Fleck 9100 or a single valve / tank option
 > How do you order parts on your web page?
 > Alternate Drain Fitting that comes with every Hankscraft Valve
 > Wholesale Discounts to Water Conditioning Businesses - Our Policy
 > Stolen Credit Card Information- someone made an unauthorized charge to card number after it was used on your website
 > Fleck 5600 Econominder - Replacement - Repair Options
 > Pipe Joint Compound vs. Teflon Tape: Which is Best for Sealing Pipe Threads?
 > Pipe and Fitting Assembly Info - PVC Cement and Teflon Tape vs Pipe Thread Compound
 > MacClean CUNO Aqua Pure that used Fleck 5600 and Fleck 2500 parts
 > Firefox Browser preventing Check Out - Why - How to Fix