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Where is my package - no tracking - delays - best methods
Last Updated: 09/17/2018
If your order is not received in 7 - 10 days, or no tracking progress is shown online, there are several possible reasons for this.

DOMESTIC ( USA ) First Class Mail orders normally arrive in 7 days or less, but are occasionally ( less than 1/2 % ) "mis-sent" ( routed incorrectly ) by the Post Office, or delivered to the wrong address ( if delivery shows, but you don't have the package, please contact your postal delivery person and / or the post office for assistance. There is nothing we can do from our end ).
Also, NOTE, small items are shipped in a Bubbled Envelope, and only items over 1 pound would be in a Box.
Typically the Postal Service will correct their error in 3 - 7 business days.
If item is not received and tracking not showing movement closer to destination after 2 weeks,
please contact us ( Email support@softenerparts.com ) for possible re-ship of your order.

  • Didn't receive your receipt or tracking number? Please Check your Junk Mail first 😎
  • Tracking is usually updated on the next business day after it ships
  • Please Allow 24 hours for your tracking number to be active and current with the carrier.
  • PLEASE NOTE: If you had chosen standard shipping, and your carrier is USPS:
    • The postal service does not scan the package at every stop.
    • Many times they do not scan it for a couple of days, or even until it reaches the destination city.
    • The route the postal service takes to ship packages does not always seem logical.
    • Standard delivery time can be in as little as one day to sometimes a week or so.

INTERNATIONAL First Class Mail can often take 4 - 6 weeks to arrive.
And the customs number on the package will only show the package was shipped, and sometimes show last sorting before leaving the USA.
No other tracking is available.
This method is NOT Recommended for time sensitive orders, nor for any items that weigh over 1 pound ( and requiring shipping in a box, instead of bubbled envelope ).
The delay in arrival may be due to fact the package must go through CUSTOMS in destination country,
and / or the need for a TAX to be collected upon delivery ( most countries have some type of VAT that applies to orders above a set value ).
This was NOT included in the price you paid us. It is a tax imposed and collected by your country.
So, if your package has not arrive within 14 days of shipping, you should contact your local Postal Service about your package.
There is nothing we can do to assist from our end.
To determine the amount you will owe, you will need to check with your local authorities, or you might try this website,
Duty Calculator Web Link = https://www.simplyduty.com/import-calculator/



If your International package does not arrive in expected time frame, please contact us, and we may be able to assist in a low cost or no cost re-shipment ( depends on the item, country, and method of shipping selected at time of purchase ).

E-mail, support@softenerparts.com
* If you have questions about a particular order, please include your order number when contacting us ( via email, please, no phone calls ).

Shipping Questions: When, How Long, From Where, What Methods




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