Shipping and Placing Order Questions: How to, When, How Long, From Where, What Methods

You must place order ONLINE and we must receive Payment before order will be processed or shipped.
You can Create an Order ( or Quote ) in online CART, and send payment later, but again, nothing is processed or shipped until payment received.

NO ACCOUNT required, but once you have placed your first order, we will have you entered under your email address for future reference.
And if you choose to enter a password, you will be able to LOG IN to your account later ( if no password entered, your account will be as a "guest" and you will NOT be able to LOG IN to see your records online in the future ).

NOTE: We do not retain the payment information ( credit card number ).
So, you must enter payment information each time you place an order.
We can change or ADD to an order only before it is Shipped.

All Items are Brand New - 99.5% IN STOCK for SAME DAY Shipping

We Do Not sell Used, Rebuilt or Refurbished Products.

In Stock Items ship the same business day if ordered before 3 p.m. EST by U.S. Mail, or FedEx Ground ( heavy items ).
We offer a FLAT Rate of $ 6.60 shipping and handling for USA shipments ( International Postage rates are higher, and based on weight and destination address ).
The reason for our minimum FLAT rate is to help cover the cost of shipping small parts orders ( see this below
for more details ).
And we built the true cost of shipping larger heavy items into the cost of the items ( same as other companies that offer "free ship" ... since it's not really "free" ).

You can select Priority Mail ( 2 - 5 day delivery ),
or for faster delivery.
You can also select FedEx for deliveries in USA include Alaska & Hawaii ( Next Day Standard or Priority, 2nd Day, and Express ( which is 3rd Day ) delivery, or Ground ).
Prices quoted in CART based on the method and your location.
Note: We can not ship using your account, so you must pay the shipping charge as shown on Check Out Page.


International Orders Welcomed ( weighing less than 30 lbs.).
We offer Shipping by First Class ( 1 - 6 weeks delivery time depending on country ), but only allowed on orders weighing less than 2 lbs.
or we RECOMMEND:
Express Air Mail ( 5 - 10 days delivery depending on country ).
For tracking of package outside USA, you must select Express Mail option.


For a QUOTE simply place items in your "Shopping Cart", then fill out your ship to address.

NOTE: INTERNATIONAL ORDERS - Tax Due upon receipt.
In many countries you will be required to pay an Import or VAT duty upon delivery.
This is NOT included in the price you pay us.
It is a tax imposed and collected by your country.
To determine the amount you will owe, you will need to check with your local authorities, or you might try this website,
Duty Calculator Web Link

NOTE: 8421.21 = Harmonization Code ( HS Code ) = Description: Machinery and apparatus for filtering or purifying water
HTS Number: 8421.21.00

Methods of PAYMENT include Credit or Debit Card, Money Order, Personal/Company Check, or Western Union ( email for directions ).
Incoming wire transfers for orders over $ 2,000 can be arranged.
Also, we offer a place to enter Order Notes, after entering your name and address info.

The information you enter in this form is secure and encrypted to ensure complete security for all transmitted information.

Dun & Bradstreet D-U-N-SŪ number for Softenerparts.com:
D-U-N-S number: 042256846

Orders should be placed using our secure on line shopping cart system.
For special requests or for items not listed please contact us by email

Our Mailing and Return Ship To Address is:

Softenerparts.com
517 Paul Morris DR STE C3
Englewood, FL 34223
U.S.A.



NOTE: Orders should be placed Online.

* If you have questions about a particular order, please include your order number.
Please Email Questions ( support@softenerparts.com ) You Will Get Answers !

After Sale Customer Support
USA = 888-828-7688
International = 941-475-4111

Phone Calls go to Voicemail, and we will need your email address to be able to respond.
Monday - Friday 11 a.m. to 5 p.m. EST ,
Saturday & Sunday checked and usually replied same day.


************* Payments Online are more Secure than over the phone -

If you give us the credit card information over the phone, than that call could be intercepted easier than if the encrypted method used online,
AND
We are just going to type the numbers into the same online ordering system for processing ( same as if you entered from your computer ).

Nothing is "gained" by using the phone.
Both time and security are lost.

However.....you technically COULD place an order online..
not pay for it ( select Check or Money Order )
and request in "order notes" that we call you to UPDATE your payment method ( and type that credit card information into the computer here to send to Authorized.net ( the gateway ) for processing...
via Chase Paymentech ( merchant account processor )...
via the Bank the Card was issued from ..
then it becomes "Paid" when the authorization code comes back...
( Note: Billing address on the order needs to match the credit card, but the order can be sent to a different Shipping address ).

*** MINIMUM Order Explanation:

* Our minimum $ 6.60 shipping and handling is to help cover the many costs of processing even the smallest order as items under $ 20.00 include very little "profit".
We have many expenses that add up.
This includes postage for "package" ( current minimum = $ 2.84 one ounce, not envelope rate ) with delivery confirmation ( or FedEx ground which is even more ), the bubbled envelope ( or box we use ), the thermal label, the payment processing fees ( Credit cards run about $ 1.00 minimum ) including shopping "cart" fees ( combined average 5% ), and last but not least is labor ( averaging $ 2.40 labor cost per order shipped ).
Even the smallest of items cost us at least $ 5.00 to process and ship.

Without the minimum, it would not be profitable to sell small parts or fill low cost single item orders.
We would need to have a minimum order size ( as most of our suppliers have ) such as $ 30, $ 50, or $ 100.
Or "inflate" the cost of smaller items ( as some of our competitors have done who offer "free shipping" - Note shipping is not really free for anyone ), which would not be fair to our customers who purchase larger quantities of these small items.

*** Shipping Delays and Tracking Information:

If your order is not received in 7 - 10 days, or no tracking progress is shown online, there are several possible reasons for this.

DOMESTIC ( USA ) First Class Mail orders normally arrive in 7 days or less, but are occasionally ( less than 1/2 % ) "mis-sent" ( routed incorrectly ) by the Post Office, or delivered to the wrong address ( if delivery shows, but you don't have the package, please contact your postal delivery person and / or the post office for assistance. There is nothing we can do from our end ).
Also, NOTE, small items are shipped in a Bubbled Envelope, and only items over 1 pound would be in a Box.
Typically the Postal Service will correct their error in 3 - 7 business days.
If item is not received and tracking not showing movement closer to destination after 2 weeks,
please contact us ( Email support@softenerparts.com ) for possible re-ship of your order.

  • Didn't receive your receipt or tracking number? Please Check your Junk Mail first 😎
  • Tracking is usually updated on the next business day after it ships
  • Please Allow 24 hours for your tracking number to be active and current with the carrier.
  • PLEASE NOTE: If you had chosen standard shipping, and your carrier is USPS:
    • The postal service does not scan the package at every stop.
    • Many times they do not scan it for a couple of days, or even until it reaches the destination city.
    • The route the postal service takes to ship packages does not always seem logical.
    • Standard delivery time can be in as little as one day to sometimes a week or so.

INTERNATIONAL First Class Mail can often take 4 - 6 weeks to arrive.
And the customs number on the package will only show the package was shipped, and sometimes show last sorting before leaving the USA.
No other tracking is available.
This method is NOT Recommended for time sensitive orders, nor for any items that weigh over 1 pound ( and requiring shipping in a box, instead of bubbled envelope ).
The delay in arrival may be due to fact the package must go through CUSTOMS in destination country,
and / or the need for a TAX to be collected upon delivery ( most countries have some type of VAT that applies to orders above a set value ).
This was NOT included in the price you paid us. It is a tax imposed and collected by your country.
So, if your package has not arrive within 14 days of shipping, you should contact your local Postal Service about your package.
There is nothing we can do to assist from our end.
To determine the amount you will owe, you will need to check with your local authorities, or you might try this website,
Duty Calculator Web Link = https://www.simplyduty.com/import-calculator/

If your International package does not arrive in expected time frame, please contact us, and we may be able to assist in a low cost or no cost re-shipment ( depends on the item, country, and method of shipping selected at time of purchase ).

E-mail, support@softenerparts.com
* If you have questions about a particular order, please include your order number when contacting us ( via email, please, no phone calls ).