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support@softenerparts.com

Technical Support 7 days a week.




Softenerparts.com is a BBB Accredited Water Conditioning Equipment Store in Venice, FL
Having Trouble Ordering

Having Trouble Ordering?

If you are experiencing issues with our shopping cart not adding your items to the cart, or removing items from your cart during the checkout process, your computer may not be set to accept "cookies". A "cookie" is a small piece of code that we use to keep track of the items in your shopping cart.

Setting your computer up to accept cookies from us is simple.

If using Google Chrome as your browser, they have directions online,
Reference:
https://support.google.com/chrome/answer/95647/


The steps are below:

If you are using Internet Explorer :

1) On the top menu bar, click "Tools" then click "Internet Options"

2) In the Internet Options box that appears, select "Security" at the top

3) Click the green check mark marked "Trusted Sites"

4) Now you will be able to click the button "Sites"

5) Make sure Require Server Verification at the bottom is unchecked

6) In the box: "Add this web site to the zone", type (or copy/paste): www.softenerparts.com then click Add

7) Click OK and then click OK again.


If you are using Mozilla Firefox (Recommended):

1) On the menu at the top, click "Tools", then click Options

2) Click the Privacy tab and make sure the following box is checked:

"Accept cookies from sites"

3) Select "They Expire" next to "Keep Until"

4) Click the "Exceptions" button

5) Type: www.softenerparts.com in the "address of website" box, then click "Allow".

6) Click Close, then OK

If you get "blank" fields each time you enter your email and password information ( returning customers ), then you will need to make sure you have JavaScript processing installed on your computer ( note: many new computers do not automatically come with JavaScript installed, as was normal in years past ).