Serving the Customers of the World Online since 1999
Over 250,000 happy customers and 0 BBB complaints


CONTACT US was established in 1999 and operates using multiple internet URL ( i.e.,, etc ).
Our mission is to provide the parts and knowledge needed to help you repair and maintain your own water system.
As most repairs are fairly simple ( once you know what to fix ), you can save a lot of money by repairing or rebuilding your own water system.
Complete replacement and expensive service calls are not needed, if you are not afraid to work on your own system.
You will find the most common repairs explained on our Do It Yourself Repair page ( and free video guides ). We also sell hard copies of the most popular Service Manuals and manufacturer's training Videos.
We offer free email assistance with any water related problem.
We look forward to helping you solve your water treatment problem and saving you a lot of money in the process.

Online Payment Service
Andrew Cross 2020Andrew Cross, owner & webmaster for, has been helping people solve their water problems since 1989. With over 32 years of sales and service experience as former President of Water Treatment Company, Inc., he has the knowledge needed to help you with your water related questions. And is more than willing to answer any emailed question.

Our Support Team

Denise Cross, Vice President and Key Advisor 

Hope, in charge of Customer Service

Brian, and Bill in order processing.

 Dawson, Dave, Daniel, and Norm in assembly and shipping.

And the nice people at FedEx and the U.S. Postal Service who get your order from point A to point B ( most of the time ).


Why people like you choose

  • 90 day money back - Or exchange on any product.
  • Only a 15 % restocking fee + shipping and handling cost if return is your mistake ( no restocking fee if the mistake is ours ).
  • 1 year warranty on non-electrical parts ( some items have longer warranties ).
  • Most items shipped within 24 hours of your order receipt.
  • Warranties and replacements are handled through us, not the manufacturer ( though many parts can be warranted through a network of dealers handling Fleck or Autotrol Valves ).
  • Highly trained staff of water conditioner experts always available to answer any questions.
  • Large and innovative inventory including older and "hard to find" items.
  • Over 10,000 Fleck and Autotrol softener parts in stock.
  • Over 50 combined years of experience treating water problems.
  • Part of proceeds of all sales are donated to charity. is a 100% web based retailer, this means extremely low overhead - raw savings - we pass to you, our valued customer. We feel it is important that you know, we're not "part time", a "short term project", or "virtual experiment". We are professionals, dedicated to the success and operation of this business with several branch warehouses in the United States. With decades of experience treating real world water problems, we know your products inside and out. was created in 1999 and is here to stay.

E-mail ( [email protected] ) us today with your questions. We're committed to using our knowledge and years of experience to give the best customer service possible. While you're browsing around our web site, bookmark us , and check back often for sales and specials. New items are added almost daily, so we look forward to seeing you soon.


After Sale Customer Support available 7 Days a week.

NOTE: Orders should be placed Online.
Please email if you need additional product information.

All Items are Brand New - 99.5% IN STOCK for SAME DAY Shipping
We Do Not sell Used, Rebuilt or Refurbished Products.

Orders shipped same business day if order placed before 3 p.m. EST via U.S. Mail, or FedEx Ground ( heavy items ).
You can select Priority Mail ( under 20 lbs. ) or FedEx Express shipping before 3 p.m. EST )
For a QUOTE simply place items in your "Shopping Cart", then fill out your ship to address.

Methods of PAYMENT include Credit or Debit Card, PayPal, or Check / Money Order 

The information you enter in this form is secure and encrypted to ensure complete security for all transmitted information.

 Orders should be placed using our secure online shopping cart system.

For special requests or for items not listed please contact us by email.
Our Mailing and Return Ship To Address is: LLC
517 Paul Morris DR STE C3
Englewood, FL 34223

Please Email Questions
( [email protected] )
You Will Get Answers !

After Sale Customer Support
USA = 888-828-7688
International = 941-475-4111

Phone Calls answered via EMAIL, so please leave email address or just email us instead of calling.

Repair questions should be emailed to Support.
Non Customers should email their questions for free assistance.

NOTE: Orders should be placed Online.
Why We Prefer Email Inquiries Over Phone Calls.

Please email if you need additional product information.
Email will be answered daily, so please send your questions.

 * If you have questions about a particular order, please include your order number.

* Or if you'd like to check the status of an order,
 please go to the customer account page to Log In ( only works if you created an account with password when placing your order ).

Useful LINKS - Reference Information about Water.
Also some other interesting and important topics.
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