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# 1 Shipping and Placing Order Questions: How to, When, How Long, From Where, What Methods
You must place order ONLINE ( or by Phone if you don't have access to a computer ) and we must receive Payment before order will be processed or shipped. You can Create an Order ( or Quote ) in online
# 2 Pick Up at your Location ( store )?
We do not have a retail outlet. It is recommended that you place your online order and let us mail it to you. You can pick it up, but the order must still be placed ONLINE and PAID in advance of pick
# 3 RETURN Policy and Procedure
Return Policy and Procedure - No RMA required. SEND RETURNS TO: RETURNS / "your order number" Softenerparts.com 752 Commerce DR Unit 12 Venice, FL, 34292-1744 90 day money back - Or exchange. Only
# 4 EMAIL QUESTIONS - Better than a PHONE call.
For the fastest assisting with trouble shooting your water softener / filter problem, we strongly encourage you to email us. Please include your brand or valve type, and a description of the problem a
440iHV Timer Assembly WARRANTY Policy of Softenerparts.com
Full warranty policy for the 440iHV timer assemblies. 90 days free exchange warranty We ship you a replacement (and pay postage to you) Then you return the defective one in same box (and you pay fo
Account Set Up to place Order - How do I?
Question: I would like to set up an account so I can place an order. How do I? Answer: No need to sent up an account in advance. Your "account" with us is created the first time you place an online o
CANADA - Does Softenerparts.com ship to Canada
Yes. We ship to Canada all the time. Small parts under 32 ounces can be shipped by Air Mail in large bubbled envelope ( and pass through Canadian Customs with little or no delay ). Larger items that
Form W-9, Request for Taxpayer Identification Number (TIN) and Certification
** We supply repair parts. You did not pay us "income", as we were not "working" for you. Nor was the transaction related to real estate, or other financial transactions as listed in the "Purpose of
How do you order parts on your web page?
Use the "Search for Part ???" box at the top left of the web page to enter part number or brief description of the part you are seeking, then click on the button: Once you see the part(s) listed on t
Minimum Shipping and Handling for small items - Explanation
* Our minimum $ 6.00 shipping and handling is to help cover the many costs of processing even the smallest order as items under $ 20.00 include very little "profit". We have many expenses that add up.
Non-taxed Order Accounts - Florida Resale or Exemption Certificate
We currently only charge Sales Tax on orders Ship To the State of Florida . If we are shipping outside Florida, you will NOT be charged any Sales Tax. If you are a company that is "Exempt" and we are
PayPal payments and selecting Shipping Method and Address
You can select your shipping method from the drop down box before or after you click the " Checkout with PayPal " button. If you choose to go to PayPal without selecting the shipping method first, t
Price Matching - Why it's not our policy
* Customer who found similar item online asks, Can you match the price I found online at "www.lowestpricedfoundontheinternet.biz" Thanks for asking. New websites ( or Ebay ) dealers come and
Sales Tax 7% for Sarasota County Florida
Question: I noticed in my recent order you were charging me 7% for state tax. Why? Required in Sarasota county, where we are located, and affects all sales made by customers with addresse
Search for Part Number On Website - How do I?
Question: How Do I SEARCH for Part on the Website? Answer: The Product Search "box" is in the upper left hand side of our website, above the list of categories. ENTER your Part Number, Or a one, or t
U.K. Shipments, Taxes, and Handling Charges
Many thanks for the excellent service. I believe my package is waiting for me to collect it from the Post Office. The reason for this note is that you may wish to draw to the attention of folk buying
Where is my package - no tracking - delays - best methods
If your order is not received in 7 - 10 days, or no tracking progress is shown online, there are several possible reasons for this. DOMESTIC ( USA ) First Class Mail orders normally arrive in 7 days
Why is new Venturi Nozzle Assembly wet and label coming off?
Yesterday I received my order. I was happy with the speedy delivery. However, when I open the package it certainly looked like this is a used part. The paper label on the venturi nozzle assembly 718