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Customer Reviews of Softenerparts.com
Customer Reviews of Softenerparts.com
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Average Customer Review: 5 of 5 Total Reviews: 69 Write a review.

  0 of 0 people found the following review helpful:
Add White Resin to water softener May 17, 2017
Reviewer: Brian Ton from Marion, IA United States  
My well water comes out after water softener has a slight yellow color and I already ordered 8 lbs. of white resin from Softener Part.com to remove color. If I add the White Resin into the media tank, do I need to take out any amount of current Cation Softening Resins inside the media tank to make room for white resin (I have 8" diameter tank)? If yes and how can I do? Please help me on this?

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  0 of 0 people found the following review helpful:
All start service! May 1, 2017
Reviewer: Morgan Holt from Phoenix, AZ United States  
I just can't say enough about responsive and detailed Andrew is about getting me information and guiding me through an interesting valve head replacement.
The manufacturer did not include all the parts in the box. A quick photo and within minutes I get an email, we are priority shipping you out a new part and please return the old one via the label included. How good is that!?
Questions abut to the right settings, how the valves and systems work are answered in detail and with a kind and patient tone. Awesome!
I wish every place I needed parts from was this good! If I could do a 6 star rating I would.

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  0 of 0 people found the following review helpful:
Autotrol 255 April 25, 2017
Reviewer: Joe Procter from Glen Ellyn, IL United States  
I had a problem with my brine tank overflowing. Your website pointed me to the possibility of valves 2 or 3 not closing. Sure enough when I forced #2 closed, the brine tank started draining rather than filling on the brine/slow rinse cycle.  I replaced my old 155 with the 255 that you sent me in a couple of days. It is working great ! Your website and customer service are awesome. Thanks.

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  0 of 0 people found the following review helpful:
Great Job From Start To Finish December 23, 2016
Reviewer: John from Raphine, VA United States  
Very glad to find SoftenerParts.com.  Ordered my replacement parts (rebuild + timer motor) at a fair price and downloaded their installation videos to my laptop to play right alongside the softener...

Worked great!

Would use again in a hearbeat (but hope that I don't need to!)

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  0 of 0 people found the following review helpful:
Much deserved praise and thank you August 22, 2016
Reviewer: Richard S. from plainview, NY United States  
Every time I deal with the owner/operator of this website, my first thought is to write a review of the excellent advice and service I received, but my laziness has always gotten the best of me, and my good intentions have taken a back seat to life in general.
Not this time.

The many parts I have purchased from softenerparts.com have been inexpensive, and perfect for my softener. The only thing better than the parts are the caring advice that I have received from the website owner.  He has answered each and every email question with expertise. My local area softener service wanted lots of $$$ to simply replace my softener.  For less than $200 I replaced my resin and my softener is as good as new.

I am a customer for life.  Thank you so very much. (its just a bonus his prices are great, because as I get older I realize SERVICE trumps PRICE every time.  Softenerparts.com has BOTH)


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