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Customer Reviews of Softenerparts.com
Customer Reviews of Softenerparts.com
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Average Customer Review: 5 of 5 Total Reviews: 66 Write a review.

  0 of 0 people found the following review helpful:
Great Job From Start To Finish December 23, 2016
Reviewer: John from Raphine, VA United States  
Very glad to find SoftenerParts.com.  Ordered my replacement parts (rebuild + timer motor) at a fair price and downloaded their installation videos to my laptop to play right alongside the softener...

Worked great!

Would use again in a hearbeat (but hope that I don't need to!)

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  0 of 0 people found the following review helpful:
Much deserved praise and thank you August 22, 2016
Reviewer: Richard S. from plainview, NY United States  
Every time I deal with the owner/operator of this website, my first thought is to write a review of the excellent advice and service I received, but my laziness has always gotten the best of me, and my good intentions have taken a back seat to life in general.
Not this time.

The many parts I have purchased from softenerparts.com have been inexpensive, and perfect for my softener. The only thing better than the parts are the caring advice that I have received from the website owner.  He has answered each and every email question with expertise. My local area softener service wanted lots of $$$ to simply replace my softener.  For less than $200 I replaced my resin and my softener is as good as new.

I am a customer for life.  Thank you so very much. (its just a bonus his prices are great, because as I get older I realize SERVICE trumps PRICE every time.  Softenerparts.com has BOTH)


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  0 of 0 people found the following review helpful:
"Tanks" for the help & saving me $$ July 11, 2016
Reviewer: Keith Brown from Las Vegas, NV United States  
I echo what many satisfied customers say: Andrew provides superlative, outstanding customer service. Cannot recommend softenerparts.com too much. He patiently answered my many questions and convinced me I could DIY replace a cracked resin tank that was leaking versus spending many hundreds of dollars more on a completely new system. All the parts I needed shipped quickly and I was able to use the many excellent guides and videos on softenerparts.com he suggested to walk through the process. Thank you, Mr. Cross!

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  0 of 0 people found the following review helpful:
Over and above the expected June 17, 2016
Reviewer: Sal Christiano from Tallahassee, FL United States  
The 1 part on my older RainSoft part that is no longer available broke on both control heads.  I purchased new charcoal from Softener Parts last year, so I came back to them for 2 new Fleck-style control heads and polymer.  I had questions on Saturday night as I was contemplating the purchase, so I used the customer service link.  Sunday I had a reply from Andrew with links to the products on the website.  With his helpful advise I decided on the parts I needed and ordered them that day.  THEY WERE ON MY DOORSTEP TUESDAY!!!!! Dude, customer service on a SUNDAY and 2 day delivery.  I am a customer for LIFE.  My father-in-law needs 3 bypass valves for his unit; guess where we're getting them from?

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  0 of 0 people found the following review helpful:
Loyal Customer for Life June 1, 2016
Reviewer: Anonymous Person from Townsend, MA United States  

After many failed attempts of repair of my old Technetic 1000 system with many back and forth email questions and answers from you, I finally realized that I should of listened to you in the first place.

Replacing the old Technetic 1000 with the Autotrol 762 and salt brine tank check valve, my problem has been solved.

Your thoughtfulness listening to me question everything you said I shall be forever thankful.....!

Harry "G" Massachusetts Customer for Life

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