How to CONTACT US...

Click Here for Our RETURN POLICY

Click Here for Our PRIVACY POLICY


Please e-mail us, support@softenerparts.com
We will give you free advice and recommendations via email.
Normally in less than 24 hours.

Picture Andrew Cross

Andrew Cross
Customer Service Specialist
Andrew has been solving customer's water problems since 1989. Having served as President of Water Treatment Company, Inc. for over 10 years, he has the experience needed to supply you with helpful and practical advice on maintaining your water filter system. 
As owner of Softenerparts.com, since 1999, he is always willing to help you in any way he can.

Orders should be placed using our secure on line shopping cart system.
For special requests or for items not listed please contact us by email
Our FAX number is 877-261-6962.

Our Mailing and Return Ship To Address ( Not a Store Front ) is:

Softenerparts.com
752 Commerce Drive Unit 12
Venice, FL, 34292-1744
U.S.A.


We ship from primarily from Florida ( all small parts by U.S. Mail and some large items shipped by UPS ), but also from Ohio, and Arizona for UPS shipments of larger items over 10 lbs ( like Resins and Tanks ).

Please Email Questions
( support@softenerparts.com ) 
 You Will Get Answers !

After Sale Customer Support
USA = 888-828-7688
International = 941-475-4111

Phone Calls Returned between:
Monday - Friday 9 a.m. to 4 p.m. EST ,
Saturday & Sunday Voicemail only.

< Click Here to E-mail Questions, support@softenerparts.com >


Repair questions should be emailed to Support.
Non Customers should email their questions for free assistance.


NOTE: Orders should be placed Online.

Why We Prefer Email Inquiries Over Phone Calls.


Please email if you need additional product information.
Email will be answered daily, so please send your questions.


Please Send Questions ( support@softenerparts.com ) 
 You Will Get Answers !

< Click Here to E-mail Questions, support@softenerparts.com >

* If you have questions about a particular order, please include your order number.
* Or if you'd like to check the status of an order, please go to the customer account page to log in
Softenerparts.com Online Since 1999